FREQUENTLY ASKED QUESTIONS

Does BTBAM have anything to do with the actual concert tickets?

No, please contact your local venue directly with any ticket questions. This site is strictly for VIP upgrades.

Will a VIP ticket get me in the show?

No, this is just a VIP package in addition to your already purchased show ticket.

The show I want to attend is sold out, but the VIP isn’t. Can I still get a VIP package?

Unfortunately, no. You need to have a show ticket in order to purchase a VIP ticket. We won’t be shipping out VIP packages as they are exclusively for people who attend a show, so if the show is sold out then unfortunately you’ve missed out.

What time should I show up?

Please arrive early and be ready to start the check-in process approximately 1 hour before the scheduled door times. You will then patiently move through a series of lines for the signing and then the individual photos. Venue permitting, all VIP patrons will be allowed to stay in the venue for early access to merchandise. If guests are asked to leave before the official doors time, then anyone who attended the VIP event will be moved to the front of the line for first access.

Will I receive a physical VIP ticket in the mail?

No, you will check in to the event using the name and order # from your confirmation email.

I can no longer attend, can I transfer my VIP package to a friend?

Of course, reach out to us through the contact page on this site and we will facilitate the name change for you.

I know it says we can get 2 items signed but what if I bring 5, is that going to be okay?

Unfortunately no. In order to give everyone enough time, we have to limit how long we spend signing items. A staff member will be present to kindly remind you the limit of 2 items per person. We will sign whatever the venue allows you to bring in, so long as it’s only 2 things.

What if I don’t have anything to sign?

We will be happy to sign the VIP print or just chat with you for a minute!

Will I be able to leave the club after VIP to take things back to my car?

That will be dependent on each individual venue. We do not have control over their re-entry policies.

How will I receive my items?

Go to the merchandise booth at any point throughout the night. Tell our friend Chuck that you are there to pick up your package and he will ask for your name or order #.

Is this the same as the VIP ticket option at my local venue?

No. This website is the only place to buy a ticket for these VIP events. We are totally separate from the show ticketing, so anything labeled as VIP on your venue’s ticketing page would be a venue specific upgrade, rather than a BTBAM VIP package.

I forgot to pick up my items, you’ll mail them to me, right?

Probably not. Understandably, there may be situations that arise, so please feel free to reach out via the contact section of this site and we can try to work something out. However, if you simply forgot about picking up your items you may be out of luck. We are doing this completely on our own while on the road, so shipping out packages tends to not be the simplest of tasks.

But seriously, I forgot to pick up my items so you’re going to need to mail them to me.

Once again, probably not. We will send out a reminder email the week of your event and beyond that, it’s on you.